Can I request a custom design or logo on the clothing?

Absolutely, we specialized in custom designs and logos for local businesses. For bulk orders or collaborations, please contact our sales team at sales@momentapro.com.

Are the colors in the photos accurate?

We do our best to display accurate colors in our product photos. However, colors may vary slightly due to different monitor settings and lighting conditions.

How should I care for my clothing items?

For best results, follow the care instructions included on the clothing label. Typically, we recommend machine washing on a gentle cycle with cold water and laying flat to dry, but check each item for specific care needs.

Can I exchange my item for a different size?

Unfortunately, we don’t offer exchanges on clothing items at this time. All clothing sales are final, so please ensure you select the correct size before purchasing

What sizes are available?

We offer a range of sizes for our clothing items. Please refer to the sizing chart on each product page to find the best fit for you.

Do you offer bulk discounts? 

Yes, we offer bulk discounts for customers who purchase multiple units of our Digital Album and apparel. Our sales team can provide competitive pricing and customized solutions to meet your needs. Please fill out the contact section or email us at sales@momentapro.com

What is your Return Policy?

All sales are final on clothing items. No returns or exchanges are accepted. Please ensure correct sizing before purchase.

For Digital Albums, you have 7 days from the delivery date to request a return by emailing us at help@momentapro.com. Once your return is confirmed, please send back the item within 4 days.

To be eligible for a refund, make sure the item is in like-new condition with all original packaging and materials. We'll credit your original payment method for the full price of the item(s), excluding shipping fees.

Unfortunately, we can't accept returns on international orders due to customs and shipping fees.

What if my order is damaged? 

Please inspect your order upon arrival. If it's damaged, let us know within 3 business days by emailing help@momentapro.com. Keep all packaging. We'll replace the item or issue a full refund.

What is your Product Warranty?

We stand behind our products. They come with a 4-month limited warranty covering defects in materials and workmanship from the purchase date. This warranty doesn't cover normal wear and tear, misuse, accidents, or natural disasters.

If you believe your Digital Album is defective, contact us at help@momentapro.com with your order number and proof of purchase. We'll assess and repair or replace the product if it's covered.

Clothing items do not come with a warranty.

Why were the Digital Albums created? 

The Digital Albums were created with one simple goal: to provide a modern, user-friendly solution for preserving and enjoying cherished memories. Their sleek design and thoughtful features are specifically crafted to cater to the changing needs of individuals, families and professional photographers alike. 

Whether you're looking to preserve those precious family vacations, milestone celebrations, or everyday moments, our Digital Album offers a convenient and stylish way to store and share your photos and videos, ensuring that your memories can be enjoyed for years to come.

How do I use my Digital Album? 

Using your Digital Album is easy! Simply power it on, navigate through your videos and photos via the buttons below the screen. You can upload photos and videos by connecting your Digital Album to your computer and transferring files like a USB drive. 

What kind of files does the Digital Album use?

The Digital Album supports a variety of file formats, including JPEG for photos and MP4 for videos. This versatility ensures compatibility with most digital cameras and smartphones, making it convenient to transfer and display your media files.

Can I upload multiple videos and photos? 

Yes, you can upload multiple videos and photos to your Digital Album. Whether you're creating a slideshow of vacation memories or showcasing highlights from a Wedding, the album's storage capacity allows you to curate a diverse collection of media content.

How does my Digital Album recharge? 

Your Digital Album comes with a rechargeable battery that can be conveniently charged using the included micro USB cable

Do you partner directly with photographers and vendors?

Yes, we collaborate directly with photographers, vendors, and other industry professionals. Our partnerships enable us to stay updated of emerging trends, incorporate valuable feedback, and offer exclusive deals and promotions to our customers. If you're interested in partnering with us, please reach out to our sales team for more information by filling out the contact section, or emailing us directly to sales@momentapro.com

How do I get in contact with the photographer that provided the pictures to MomentaPro?

Easy! Go over to Dreamphotofactory.com and they will be able to help you with your photography needs!

Thank you once more for choosing our Digital Albums. We value your business and promise to deliver high-quality products and outstanding customer service.